Frequently asked questions

What is SimpleRent.com.au?

SimpleRent.com.au is a cloud-based property management platform that optimises lease and rental payments management. SimpleRent reduces administrative time and costs, whilst driving business growth and better customer satisfaction. It helps property managers create meaningful experiences for their tenants through:

  • Fast and easy online lease setup and signing from anywhere
  • Fast and easy online lease payment set up for entry, bond and recurring payments
  • Automated rent collection (whether entry payment, bond, scheduled rent or water bill) with pre-built communications
  • Added customer value by giving shopping discounts for paying rent

How does SimpleRent work?

SimpleRent does the heavy lifting for you behind the scenes through cloud technology. You can drive faster occupancy with digital lease signing and payment automation in 3 easy steps:

  • Create digital lease - Get leases drawn up, sent and signed in as little as 3 minutes*.
  • Setup payments in minutes - Receive entry, deposit, bond and rent payments on the dot, stress-free with 100% accurate payment records.
  • Tenants and Property Managers enjoy daily shopping discounts - Get FREE access to discount coupons and store gift cards from a wide range of retailers nationwide.
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What is SimpleDiscounts?

Our vision at SimpleRent is to bring joy to tenants, and this is why when we designed our system we asked how we can be a big WIN for tenants.

We then asked:

  • What if, we could help a tenant achieve 3x, 5x, or even >10x their bank account direct debit fees in savings?
  • What if tenants could save more than a week's worth of rent every year, especially after fees?
  • What if tenants could do this by shopping at the locations they like to shop at every week and save on groceries, alcohol, petrol, pharmacy and more?

With this challenge, we created the SimpleDiscounts Buying Group, exclusive to SimpleRent tenants and agents. Everyone paying set and forget rent will automatically be registered to SimpleDiscounts and will enjoy shopping savings on anything from Woolworths, BWS, Dan Murphys, Woolworths Caltex Petrol Stations, Big W, Priceline Pharmacy, and more.

SimpleDiscounts simply offers straight up money savings (keeping extra cash in the tenants and property managers’ pockets through discounts). Learn more about SimpleDiscounts here.

Do I get locked into a contract?

We are so confident in our product and service we do not lock you into a long term contract. You are able to cancel at any time. You have nothing to lose and everything to gain including saved time, saved money and delighting tenants.

Can you help me migrate from another platform or from a manual database?

Yes, we offer specialist assistance as you migrate to SimpleRent:

  • Import your data without manual hassle through our bulk data transfer facility ( PropertyMe clients)
  • Adjust agency templates
  • Invitation of existing Tenants to SimpleRent (PropertyTree, Console etc.)

How do I get started with SimpleRent?

Getting started is easy:

  • Free consultation and demo - Consult with a SimpleRent representative and get a personalised demo. Book a free meeting by visiting our Demo Request page. - link will lead to the demo page.
  • Onboarding and training - Our onboarding manager will assist you with your onboarding requirements, assist with office workflow integration and personalised training for your team.
  • Tenant transfer - Our onboarding manager continues to assist you when moving tenants to SimpleRent.
  • Account management - Manage your leases and payments easily with the support from your Success Manager

How quickly do funds settle?

Funds clear to your trust account in two (2) business days. This means that rent payments will be scheduled only two (2) business days in advance. Funds debited from the tenant’s account after 5PM Monday is settled to your trust account on Wednesday at approximately 2PM. Most Agencies will then reconcile the following morning.

How can you help me if tenants fail to pay?

SimpleRent has pre-built automations that notify tenants via email and SMS when they fail to pay, and reattempt to debit the tenant’s nominated account for the previous failed payment. If the tenant fails to pay before their next direct debit, the failed payment will automatically be reattempted in the next week's direct debit run on the same day the rent is due again. We will then attempt the failed payment and the payment due for the week in two separate payments ensuring a higher likelihood of obtaining one week rent.

Will tenants have their own log-in access to SimpleRent.com?

Yes, tenants have a unique access to SimpleRent and can easily change their tenancy details at any time by clicking the “Edit” button.

I have more questions. How can I talk to someone?

You can contact our live customer support available anytime from 9AM to 5PM AEST, Mondays to Fridays. Click the pink live chat widget at the bottom right of the website.

You can also reach our product specialists by booking a FREE consultation through this link..

How do I request a demo?

If you are a property manager or an agency, to schedule a FREE personalised demo with a SimpleRent representative, please visit our Demo Request page.

I know someone (a property manager or a real estate agency) who would love SimpleRent. Can I submit a referral?

Absolutely! You are welcome to join our referral program. Invite your fellow property managers and agencies to SimpleRent and we’ll give you both up to $400 gift card. Click here to learn more.

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SimpleRent is a cloud property management software that is designed to help property managers save time and agencies money, and delight tenants.

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