Privacy Policy
THE E GROUP PAYMENTS PTY LTD ABN: 77 609 198 389
(“We”, “we”, “Us”, “us”, “Our”., “our”) of 72 Crosby Road Albion, Queensland 4010 is committed to protecting the privacy of your personal information and/or sensitive information as defined under the Privacy Act 1988 (“Your Information”). This policy sets out the way we handle Your Information including the collection, use, disclosure and storage of Your Information, as well as your right to access Your Information. All information has been collected by us in accordance with the Australian Privacy Principles and will only be disclosed in accordance with the Australian Privacy Principles.
This policy only applies to our databases and files and does not cover any third party owned database or files. You are advised to contact the relevant third party for a copy of their privacy policy.
If we change this Privacy Policy, we will post the changes on our website so you may be aware of the information we collect and how we use it. Accordingly, you are reminded to check our website for further details.
Goods and/or Services
Under a Partner Agreement with Payrix Pty Ltd ACN 135 196 397 (Payrix), which is Certified PCI DSS compliant and holds Australian Financial Services Licence (AFSL) No. 418105, the following goods and/or services are available to you:
Direct Debit - recurring payments from bank, credit or debit card accounts processed through an Payrix provided merchant and BECS direct debit facilities via the Payrix Payment Gateway.
Real-Time Payments - single payments from credit or debit card processed through an Payrix provided merchant facility via the Payrix Payment Gateway.
Xero Integrated Payments -Single and recurring invoice payments processed through an Payrix provided merchant and BECS direct debit facilities via the Payrix Payment Gateway.
Your Information
We only collect Your Information when it is reasonably necessary for our functions and activities in referring or providing goods and/or services to you. We may collect information about you in a number of circumstances and the information we collect will depend on the goods and/or services we are referring or providing to you.
Your name
Your contact details
Your qualifications
Your previous employment history
Your passport details
Relevant information to assess your financial capacity
We may also collect Your Information from third parties such as:
Any referees nominated by you
Your insurer
If we receive unsolicited information we will determine if we could have collected this information had we solicited it ourselves. If we determined we could not we will destroy or de-identify the information.
We will only collect Your Information by lawful and fair means.
Use and Disclosure
We will use our best efforts to ensure Your Information remains private and is used only for the purposes you agree to.
In order to refer or provide the goods and/or services to you, we may need to disclose Your Information to third parties such as:
Payrix
Our referrers who refer you to us in relation to your interest in the goods and/or services
Financial institutions linked to us, Payrix and/or Moneytech
Further, we may use and disclose Your Information to refer or provide the goods and/or services to you at the point of collection or for another purpose if:
You would reasonably expect us to disclose it for that purpose;
That purpose is directly related to the purpose specified to you at the time of collection;
We reasonably believes the use is necessary to lessen or prevent a serious threat to an individual’s life, health or safety or to public health or safety and it is unreasonable or impractical to obtain your consent;
We have reason to suspect that unlawful activity has been, or is being engaged in, and uses the information as part of its investigation, or in reporting its concerns to the relevant authority;
The use and disclosure is specifically authorised by law; or
And other exceptions provided in the Privacy Act 1988.
We will not reveal, disclose, sell, distribute, rent, licence, share or pass Your Information to a third party, other than those referred to in this Privacy Policy or that we have a binding agreement with ensuring that the third party affords Your Information similar levels of protection as we do.
Data Quality
We will take reasonable steps to ensure that Your Information is accurate, up-to-date, complete and relevant. You are encouraged to help us keep Your Information accurate, complete and up-to-date by contacting your consultant or this organisation and inform us of any changes to your details. You can contact using the details below.
Data Security & Management
SimpleRent Payment Automation System
Data Encryption:
All data related to financial transactions will be obscured using state-of-the-art
encryption techniques, ensuring that even if it were to be intercepted, it would be
indecipherable and therefore useless.
Regular System Audits:
We will conduct frequent assessments and audits of our payment system to
verify its integrity and security.
Authentication Safeguards:
Only authorized personnel with unique user credentials will have access to
payment system features and financial data to maintain safety and privacy.
Limited Data Storage:
Financial data related to transactions will only be stored for as long as it is
necessary, limiting the potential for data exposure.
Multifactor Authentication:
Advanced authentication methods, such as two-factor or multifactor
authentication, will be employed to ensure additional security.
Data Ownership and Usage
As our client, you will retain full ownership of your data at all times. We will only use
your data to fulfill our contractual obligations to you and to enhance our services.
Data Handling Post-Contract
When the contract duration ends, we follow a strict and secure process to handle your
data:
Data Destruction:
We will securely erase all your data stored in our systems unless specific legal or
regulatory requirements require a longer retention period.
Data Return:
Upon request, we will return all your data in a commonly readable format,
adhering to the contract's data return stipulations.
Notification of Completion:
Once we have completed the data return or destruction process, we will provide you with an official notification certifying that all your data has been returned or securely destroyed.
No Unauthorized Use:
Upon the contract's termination, our organization commits to not using any of
your data for any purpose. All permission to use said data ceases on contract
termination.
No matter the circumstance, our commitment to your data's privacy and security is our top priority.
Remember, YOUR data belongs to YOU, and its protection is our mission.
For queries or further clarification, our team is always ready to help!
Access and Correction
You will be provided the opportunity to access Your Information and correct that information if you determine it is incorrect. We will allow any person on whom records are maintained to have access to those records unless contractual requirements or legislation requires or authorises the refusal of access. To obtain access to Your Information please make a request to us. Before giving access to information, we will require that you provide proof of identification and this along with details of your request will be recorded on your file.
Sensitive Information
We will not collect sensitive information revealing your racial or ethnical origin, political opinions, religious or philosophical beliefs, trade-union membership or details of health, disability or sexual activity or orientation unless:
Your consent has been obtained and the information is reasonably necessary to refer or provide the goods and/or services to you; or
The collection is required or authorised by law; or
The collection is necessary to prevent or lessen a serious threat to the life, health or safety of any individual, or to public health or safety and it is unreasonable or impractical to obtain your consent; ; or
We have reason to suspect that unlawful activity, or misconduct of a serious nature, relating to our functions/activities has been, or is being engaged in and we believe this collection is necessary for us to take action in relation to this matter.
And other exceptions provided in the Privacy Act 1988.
Resolving Privacy Concerns
You are able to raise any concerns you may have regarding Your Information handling practices by detailing your concerns with the Contact listed below.
Storing and Transferring information about you abroad
Your Information may, unless prohibited by law, be housed in an offshore data management system. We will endeavour to ensure a level of data protection at least as protective as that required in Australia and where possible we have contracted with our cloud storage providers to uphold these standards.
The Internet and Your Privacy
We use the World Wide Web and various APPs in order to assist us in referring or providing the goods and/or services to you. The following statement outlines how in the context of our website and APPs are protected and recorded. By using the website or APPs you consent to the uses and disclosures outlined previously in this Privacy Policy.
Security
We take all reasonable steps to protect your security when using the website or APPs, but you should be aware that no transmission of information to and from a website or APPs is ever totally secure. Whilst we strive to ensure Your Information transmitted to or from our website or APPs is secure and protected from unauthorised access, we cannot fully guarantee the security of. Transmission is at your own risk.
Contact
E GROUP PAYMENTS PTY LTD ABN: 77 609 198 389 of 72 Crosby Rd, Albion, Brisbane QLD 4010
SimpleRent is a cloud property management payment software that is designed to help property managers save time and agencies money, and delight tenants.
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